Running a foodservice operation or restaurant can be daunting, especially with increasing costs and customer demands. With over 700,000 independently owned restaurants in the U.S., it is a highly competitive market. To stand out and be successful, it’s essential to understand how to overcome challenges while maintaining food quality and enhancing the customer experience. Let’s explore ways operators can tackle these challenges.

Focus on Customer Service & Value

In today’s competitive market, providing excellent customer service is crucial. Customers expect more than just good food – they want a memorable experience. Make sure your staff is well-trained and able to handle any situation that may arise. Consider offering special promotions or discounts to loyal customers to keep them coming back. Customers are always looking for value, especially when dining out. Ensure your menu offers a good balance of quality and price and consider offering specials or discounts during slower periods. These tactics will help you attract new customers and keep your regulars happy.

Reduce Operational Costs

One of the biggest challenges for foodservice operators and restaurants is managing costs. Rising food prices, labor, and overhead expenses can all cut your profits. To combat this, you must monitor your expenses closely and find ways to cut costs without compromising quality. This could mean sourcing cheaper ingredients, reducing food waste, and looking for ways to streamline operations. Equip employees with the tools and provide training on the best practices for portion control, food waste, and inventory rotation. With these best practices in place, you’ll ensure you can consistently offer high-quality food.

Another significant cost is labor. Retaining skilled labor is not only a significant operational challenge; it can cost an operation as much as $2,000 when an employee leaves. Investing in kitchen equipment that is easier to operate can make training new staff easier and lend a hand to hardworking staff. Also, choosing an oven like the Matchbox 1718/1313 is like having a second set of hands in the kitchen. The patented Auto-Load and Unload technology makes multitasking more manageable and will increase output.

Embrace Technology & Stay Flexible

Technology is rapidly changing the foodservice industry, and keeping up with the latest trends is essential. From online ordering to mobile payments to pick-up locker stations, there are many ways to improve your operations and better serve your customers. Don’t be afraid to try new things and experiment with different menu items or promotions. Stay on top of industry trends and be willing to make changes as needed.

Explore different options and invest in equipment that will help you streamline your operations. For example, the Ovention Shuttle is an excellent option for those looking for precision and volume. In shuttle mode, this oven can prep items like cookies and grilled vegetables. Then, later, during service, it can crank out hot brisket sandwiches, quesadillas, and even raw dough pizzas in under 3 minutes. This innovative technology can help streamline your cooking process, reduce cooking time, and ultimately reduce energy costs.

Dealing with increasing costs and customer demands can challenge foodservice operators and restaurants. Still, with the right strategies, you can overcome these obstacles and thrive in a competitive market. You can build a successful and profitable business by focusing on controlling costs, providing excellent customer service, embracing technology, providing value, and staying flexible. An Ovention oven can help you improve the consistency and quality of your food, making it an excellent investment for any foodservice operation or restaurant. For more tips on food service operations, check out our 5 Small Ways to Make Big Gains on Your Profit Margins blog.