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Navigating the New World of Food Shopping Experiences

June 9, 2020
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From self-checkout stations to same-day delivery, this isn’t how previous generations shopped for meals. Not even close. And no retailer can assume what worked last year will achieve the same level of success, either now or in the future.

By looking closer at what’s happening in the world of shopping today (and why), you can put yourself in the best possible position to win.

How the world everywhere is changing
People have always wanted to stay informed. But these days, that need-to-know mindset has been replaced by a need-to-know-right-this-very-second mindset. Instant or near-instant access to detailed information is now considered an inalienable right as close at hand as the nearest mobile device.

The logical outcome of this sort of thinking is that everyone everywhere wants products and services to arrive almost as quickly as the information itself did. They’re not interested in hearing that something is coming soon. They either want what they ordered immediately or at least to get an update on when they can expect it to arrive, occasionally down to the exact minute.

How it’s changing your world
That desire for instant information and immediate gratification has had a significant impact on your world, too. From sharing nutritional information to numbering the miles food traveled from a local supplier, customers want to know everything there is to know about what they’re eating.

And once they’re ready to buy, they want the purchase process to happen quickly and conveniently as well. No wonder ordering kiosks and self-checkout stations are playing a much larger role these days. Or why so many customers choose to order online then pick up their meals in-store or curbside, while others get it delivered to their homes on the same day or at regularly scheduled times.

What in the world can you do to prepare?
Staying on top of current trends is obviously priority one. If you haven’t already, now’s the time to determine what it would look like to handle online orders or offer pickup and delivery services.

But that’s only step one. Anticipating the next trend is equally or more important than staying on top of current ones. Do your homework, either online or by simple observation of the behaviors of shoppers. You might also consider customer surveys. And whether it’s a new or coming trend, the equipment you choose also needs to be up to whatever new challenge you’re giving it.

At Ovention, we’re ready to help you stay profitable in a changing world with the equipment you need to succeed. To learn more about us and our ovens, visit today.

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MiLO® - Double
Revolutionary infusion of Decoupled Air and Infrared (IR) technologies. Independently controlled top and bottom cavities, each with its own interior light and control panel.
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Matchbox® 1718/1313
Cook a full menu of delicious offerings without a hood. The Matchbox 1718/1313 takes the traditional conveyor oven to a whole new level.
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Cooked with Conveyor 2600/2000

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